Dunes & Dates

Terms of Services

Privacy Policy

Automatic Information Collection

In line with standard online practices, we also collect certain information automatically for various purposes. Here's an overview of what we gather:• Log Information: Similar to most online service providers, we access information that web browsers, mobile devices, and servers commonly provide, including browser type, IP address, unique device identifiers, language preference, referring site, date and time of access, operating system, and mobile network details. This log information is collected when you use our Services, such as when you submit a booking form.

Usage Information: We capture data concerning your usage of our Services. For instance, we track actions you take on our website, like clicking on a 'book here' button.• Location Information: To understand our Services' geographical reach, we may estimate the approximate location of your device based on your IP address. This information helps us analyze how many visitors come from specific geographic regions.• Information from Cookies & Other Technologies: Cookies are strings of data that websites store on visitors' computers, and their browsers provide this information to the website upon each return. Additionally, we use pixel tags (web beacons), which are small blocks of code embedded in websites and emails. Dunes & Dates Travel Co. utilizes cookies and other technologies like pixel tags to identify and monitor visitors, track their usage and access preferences on our Services, assess email campaign effectiveness, and deliver targeted advertisements. Rest assured, we employ these automatic information collection methods responsibly and securely to enhance your experience while using our Services. Your privacy and data protection are paramount to us.Additionally, we may gather information about you from other sources. For instance, if you engage with us through our Facebook page or Instagram account, we might utilize the details you've shared on these platforms to gain insights into your identity and deliver personalized messaging and advertising. Our intention is to enhance your experience and tailor our interactions to better suit your preferences.

How and Why We Use Information:

‍We utilize the information about you for various purposes, as outlined below:• Providing Services: Our primary objective is to offer seamless Services, including booking and seat reservations, as well as timely confirmations and updates.• Enhancing and Expanding Services: Continuously improving our Services is essential. We may introduce new features that we believe will enhance the customer experience and assist in booking and managing reservations more efficiently.• Analyzing Interaction Trends: Understanding how people engage with our Services is crucial for improvement. By analyzing trends, we can enhance user experiences and streamline our Services for greater ease of use.• Improving Advertising Effectiveness: Evaluating the effectiveness of our advertising campaigns allows us to measure and improve user retention. We may assess the impact of marketing messages on product purchases and track features utilized by long-term users.

Ensuring Service Integrity and Security: Monitoring and addressing any issues that arise within our Services is paramount. This includes safeguarding against fraudulent transactions, illegal activities, spam, and protecting the rights and property of Dunes & Dates Travel Co. and others. In some cases, this may result in the refusal of certain transactions or the use of our Services.• Communication and Updates: We maintain communication with you, such as through emails, to share offers and promotions from Dunes & Dates Travel Co. and other relevant parties that we believe will be of interest to you. Additionally, we may seek your feedback and keep you informed about Dunes & Dates Travel Co. products.• Personalization: Tailoring your experience with our Services is essential to us. We aim to provide personalized content recommendations and a unique user experience to make your time with Dunes & Dates Travel Co. even more enjoyable.

Legal Bases for Collecting and Using Information:

Our use of your information is based on the following grounds:(1) Necessity for Fulfilling Commitments: We may use your information when it is necessary to fulfill our commitments to you as outlined in our Terms of Service or other agreements, including the administration of your booking, such as reserving your seat at our restaurant.(2) Compliance with Legal Obligations: In some cases, we may use your information to comply with legal obligations imposed on us.(3) Protection of Vital Interests: Your information may be used to protect your vital interests or those of another individual.(4) Legitimate Interests: We may use your information when we have a legitimate interest, such as providing and enhancing our Services to offer you an exceptional user experience, safeguarding our Services, communicating with you, measuring and improving advertising effectiveness, understanding user retention and attrition, monitoring and preventing issues with our Services, and personalizing your experience.(5) Consent: In certain situations, we may use your information based on your explicit consent. For example, before placing specific cookies on your device and subsequently accessing and analyzing them.We respect and abide by the applicable data protection laws, ensuring that your information is processed with the utmost care and adherence to your rights and privacy.

Controllers and Responsible Companies:

‍Depending on the Services you use, more than one company may act as the controller of your personal data. In general, Dunes & Dates Travel Co. is considered the "controller." For more information about Dunes & Dates Travel Co, please visit www.dunesanddates.com

Other Important Information Privacy Policy ChangesWhile most changes are expected to be minor, Dunes & Dates Travel Co may update its Privacy Policy periodically. We encourage visitors to check this page regularly for any revisions. In case of significant changes, we may provide additional notice, such as adding a statement to our homepage or offering a log on the privacy policy page.

Legal Notice

‍The information provided on this website is offered "as is" without any warranty, either express or implied. While we have made every effort to provide accurate information, please be aware that technical inaccuracies or typographical errors may be present.

Dunes & Dates Travel Co reserves the right to make improvements and changes to the products and programs described on this website at any time and without prior notice. Dunes & Dates Travel Co does not make any representations concerning any other website that you may access through this one.


Terms & Conditions

We, Dunes & Dates Travel Co ("the Operator"), value your patronage and aim to provide a friendly and safe experience. By participating in the activity provided by the Operator, you, the passenger ("you"), agree to the following terms and conditions:

Assumption of Risk: Participation in all activities carries inherent risks, and by taking part in the activity provided by the Operator, you expressly assume those risks personally.

To the maximum extent permitted by law, you waive and release the Operator, its officers, employees, and any subsidiary or related company from any liability, claims, losses, damages, or expenses arising from any event, including but not limited to: a. Personal injury or death; b. Loss of or damage to property; c. Acts that may be construed as negligent or accidental; d. Any other loss, damage, suffering, emotional distress, or nervous disorder.Binding Effect: You agree that these terms and conditions also apply to your successors, executors, administrators, and next of kin.Applicable Law and Jurisdiction:

You agree that the laws and courts of Saudi Arabia exclusively apply to these terms and conditions. You further agree not to initiate any litigation or proceedings in any other country regarding the risks and perils described in clause 1 above, and you indemnify the Operator against any such claims. In the event that any liability is attributed to the Operator, such liability is limited to the price paid by you to the Operator for the activity.

Physical Fitness: You confirm that you are physically fit and do not have any medical conditions that may be aggravated by this activity.

Medical Treatment: You consent to receive medical treatment in case of injury, accident, or illness during the activity and agree to indemnify the Operator against any claims related to this treatment.

Compliance with Instructions: You agree to listen to the driver/guide, follow their instructions, and ensure that any children in your care do the same. The Operator reserves the right to remove or refuse participation to any passenger who does not comply with instructions or is considered a nuisance, acts recklessly, or is otherwise unsuitable to participate.

Cancellations by the Operator: The Operator retains the absolute right to cancel or modify any service for any reason, including weather conditions, insufficient reservations, or unforeseen events or circumstances. The selling agent and/or Operator shall not be held responsible for any loss or additional expenses arising from changes, delays, or cancellations of the services and activities provided by the Operator.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Saudi Arabia is our country of domicile. ‍

Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia.

We accept payments online using Visa and MasterCard credit/debit card in SAR. ‍

Refunds will be done only through the Original Mode of Payment. ‍

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.

‍Refund Policy:

Cancellation in written notice more than 24 hours before the tour begins will be given an opportunity to reschedule or given a 50% refund. ‍

Cancellations within 24 hours or not showing up to an experience cannot be refunded due to costs spent of behalf of the client. ‍‍

Any cancellations due to the operator will be either rescheduled if possible or refunded 100%.